Q: What is an EggHauler?
A: An EggHauler is large scale rolling stock that was specifically designed to be pulled behind an Eggliner. So I guess it's scale might be 1:29 like other Aristo-Craft products.
Q: What is an Eggliner?
A: An Eggliner is an engine created by Aristo-Craft. When Aristo-Craft went out of business, Bachmann Trains took over and now makes them. Interesting note: They started out as the plastic ends of two Aristo-Craft aluminum streamline passenger cars that were glued together. There are reports that they are even based on a prototypical office made in a real-life switching yard.
Q: Are these Kits only, or can you assemble them for me?
A: We can assemble these for you for a slight charge. When you order your EggHauler use the pull down menu option and select "Please Assemble this Unit." Also all of our "Built-up" unit include free assembly. Plus, if you order the couplers and the wheels with your Built-up we assemble them as well for no additional charge.
Q: I want to order overseas, but I do not see an option in your store to ship outside of the United States. How can I order?
A: If you are outside the United States please send an email with a copy of the order you want to place. Include your detailed address and we will give you an estimate on the shipping cost. If you agree, we will send you a PayPal invoice to pay and place your order in the Que.
Q: What kind of plastic do you use? Is it UV protected?
A: We use a high quality balanced modified PLA plastic. It does NOT have UV protection in the plastic so we would recommend that you DO NOT leave your rolling stock outside for extended periods. Unlike other synthetic fibers, PLA does not absorb light in the visible region of the spectrum; this leads to very low strength loss compared to petroleum-based fibers when exposed to ultraviolet light. Many test results I found on the Internet were using UVC light. UVC light is not commonly found in sunlight because the ozone layer of the atmosphere absorbs most UVC light. Bottom line, they should be fine, just don't leave them out for days and days at a time.
Q: What about heat, will they melt?
A: If you live in Arizona you already know what the heat can do to your other Large Scale rolling stock. These items will be no different. If it is too hot for you to be out in the direct sunlight, it is too hot for your trains to be outside. We suggest you use common sense when running EggHaulers or any other plastic rolling stock or buildings.
Q: I lost some of the pegs for my flat car. How can I get more?
A: If you will use PayPal to send $2.50 to [email protected] we can ship you 6 more in the United States. Make sure your shipping address is correct in your PayPal account.
Q: I would like a color that is not listed. How can I get you to make one that color?
A: Email us at [email protected] and tell us the color you would like. It would be helpful if you attached an image of the color so we can see how close we can get. There will be an extra charge for us to buy something we do not normally carry. We will try to keep the cost reasonable. You can take a look at our current Color List online here.
Q: Why is my order taking so long to receive?
A: 3D printing is a slow process. It can take up to 10 hours to print one EggHauler. You do the math. Orders are processed on a first come, first served basis. Our printer is running 22 hours a day. If we are not processing orders we are trying to print out the most common colors that have been ordered in the past. If you request a custom color for your fence and base we may have to print it for you. If it so happens that we have a blue fence and a yellow base, bammmm, in the box it goes. If we do not have a yellow base we have to print one. Your yellow base may have to wait a day before it is printed because of other orders. We appreciate your patience. We will keep you updated as to where your order is in the que. If orders demand it we will buy a second 3D printer.
Q: Why does it take so long to print?
A: The time it takes to make a 3D print depends on the size of the model and the settings that you use for printing. A small object with low quality settings can already be printed in less than 10 minutes. But when you start to print big objects like an EggHauler time increases dramatically. Also we print EggHaulers in a higher resolution. The plastic layers that the printer lays down with each pass are thinner. This makes the EggHauler look better and gives it a higher quality finish. So, the fact that an EggHauler is bigger and printed slower for better quality, increases the time it takes to print.
Q: What kind of 3D printer do you use?
A: We use a LulzBot TAZ 6. Our LulzBot TAZ 6 has been very reliable. It features a self-leveling bed and self-cleaning nozzle, and a modular tool head design for flexible and multi-material upgrades. It allows for a larger building volume of up to 11.02 inches x 11.02 inches x 9.8 inches About the size of a soccer ball.
Q: Can you print up some parts for my railroad?
A: If you have a STL file that you can send us we can look to see if we could print it and what the cost would be. If you do not know what a STL file is we are not going to be able to help you. We do not design or draw parts.